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Technical Support

Technical Support

 

Telephone:

541-752-7563

Fax Phone:

541-752-5221

Email:

911@AerisMed.com

Web Site:

www.AerisMed.com

 

Technical Support Policy

 

Purchased Software

When you purchase Aeris Basic, technical support is available for free by email. There is no time limit on this support so long as you are running the current version of the program (not counting the maintenance release number).

 

In addition, with your purchase, you are given 60 days of free support by telephone, fax, or email. This 60 days starts on the date of your purchase.

 

Evaluation Software (Demos)

You have free telephone, fax, and email support through the expiration of the evaluation period (usually 60 days).

 

Paid Support

Live technical support by telephone or fax after your 60 days of free support have passed is available for a charge. You will need credit card information (Visa, MasterCard, or Discover) to give to the technician at the beginning of your call. See the price list on our web site, www.AerisMed.com, for the current technical support charges or you can ask the support technician.

 

If you call on a single issue and, by the end of the call, we determine that the issue was caused by a defect in Aeris, your credit card will not be charged. If your call involved more than one issue and at least one issue was not caused by a defect, you will be charged.

 

When you have contacted technical support on an issue, there is no additional charge for repeated contacts on the same issue until that issue is closed. If you do not contact technical support regarding an issue for 30 days, the issue is closed.

 

NOTE:   Support policies and prices are subject to change without notice.